Frequently Asked Questions

Ask how long they've had a local address — not a P.O. box, an actual shop. Ask if they'll still be around next year for warranty work. 5 Ash has been at the same Memphis location since 1998, through the 2008 recession and every storm season since — we're not driving in from out of state after a hailstorm and leaving town when the checks clear.

Since 1998. Troy Fiveash started it, and his sons Rob and David now run day-to-day jobs with him. Same family, same shop on Mt. Moriah, for over 26 years.

Yes — three generations of it. Troy Fiveash founded the company in 1998, survived the 2008 recession when a lot of roofers didn't, and today his sons Rob and David run jobs alongside him. There's no franchise fee and no call center — the name on the truck is the family doing the work.

We're a local, family-owned company that's been doing this in Memphis since 1998 — through recessions, storms, and everything in between. Two generations of the same family stand behind every roof we install. No high-pressure sales, no disappearing after the check clears. Just straight answers and work we're willing to put our name on.

Yes, we take care of any permits required for your project as part of the job.

Most residential roof replacements take one to a few days, depending on the size of the roof, the materials, and weather conditions. We'll give you a realistic timeline before work begins.

Yes. If you have active leaking or storm damage that needs immediate attention, we offer emergency repair and tarping to protect your home until permanent repairs can be made.

We're not going anywhere after the storm passes. We've been in this same spot in Memphis since 1998, and we'll be here for warranty work, questions, or follow-up long after the crews that show up after a hailstorm have moved on to the next town.

Yes. We work with homeowners through the insurance claims process, from documenting storm damage to working with your adjuster, so you're not navigating it alone.

Call us for a free inspection as soon as it's safe to do so. We'll document the damage, let you know if it's likely covered by insurance, and get you scheduled for repair or emergency tarping if needed.

Financing options may be available depending on the scope of your project. Ask your estimator what's available when you get your quote.

Most Memphis roof replacements run $6,000–$16,000 for standard asphalt shingles on an average-size home, with premium materials like metal or architectural shingles running higher. Your exact number depends on roof size, pitch, and material — we'll give you a firm, itemized quote after a free inspection, not a phone-guess.

That depends on the age of your roof, the extent of the damage, and how much of the roof is affected. Our free inspection is the best way to find out — we'll tell you straight whether a repair will hold up or if replacement makes more sense.

Yes. We'll come out, walk your roof, and give you an honest assessment of its condition at no cost.

Metal roofing is a durable, long-lasting alternative to traditional asphalt shingles. It holds up well against Memphis weather, including hail and high wind, and we install it for homeowners who want something built to last. Ask us for a quote if you're weighing metal against shingles.

Yes. We install 5" and 6" gutters and offer LeaFree gutter guards to help keep them clear of leaves and debris.

Both. We do residential and commercial roofing, from single-family homes to larger commercial properties.

We handle roof replacement, roof repair, storm damage repair, free roof inspections, metal roofing, gutter installation, emergency roof repair, insurance claims assistance, and commercial roofing.

Yes, we stand behind the roofs we install and repair. Warranty terms vary depending on the scope of work and materials used, so ask your estimator for the specifics that apply to your project.